Terms & Conditions
Last Updated: August 2026
CONTEXT
Introduction
Welcome to EXO Global. These Terms & Conditions (“Terms”) govern your access to and use of the EXO Global website, services, consultations, and communications. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.1. About EXO Global
EXO Global is a global mobility consultancy providing advisory and support services relating to residency by investment, citizenship programmes, immigration pathways, business relocation, and international mobility solutions. Unless expressly stated, EXO Global does not act as a government authority or issue visas, residence permits, or citizenship decisions. Final decisions are made solely by the relevant government authorities.
2. Use of Our Website
You agree not to:
- Use the website in any manner that violates applicable laws or regulations;
- Attempt to gain unauthorised access to our systems or servers;
- Introduce viruses, malware, or malicious code;
- Copy, reproduce, distribute, or exploit website content without prior written permission;
- Misrepresent your identity or provide false information.
We reserve the right to suspend or terminate access where misuse is identified.
3. Consultations & Professional Services
Consultations provided by EXO Global are intended to help clients understand available immigration and residency pathways based on the information provided at the time of the consultation. Recommendations are based on current regulations, publicly available information, and the circumstances disclosed by the client. Clients are responsible for ensuring that all information provided to EXO Global is complete, accurate, and up to date.
4. No Guarantee of Approval
While EXO Global works to prepare complete and compliant applications, we cannot guarantee:
- Visa approval, residency approval, or citizenship approval;
- Government processing times;
- Future legislative changes;
- Investment performance or tax outcomes.
All immigration decisions remain at the sole discretion of the relevant government authorities.
5. Programme Information
Residency, citizenship, and investment programmes are subject to change without notice. Investment thresholds, eligibility criteria, documentation requirements, government fees, processing times, and legal obligations may change as governments amend their regulations. Information published on our website is provided for general guidance and should not be interpreted as legal, financial, tax, or investment advice.
6. Investment Disclaimer
Certain residency programmes involve qualifying investments. EXO Global does not guarantee the performance, profitability, appreciation, or return of any investment. Investment decisions remain the sole responsibility of the client. Clients should obtain independent legal, financial, tax, and investment advice before making any investment. Past performance does not guarantee future results, and all investments carry risk, including the possible loss of capital.
7. Third-Party Professionals
To support client applications, EXO Global may coordinate with independent third parties, including:
- Immigration lawyers and legal advisers;
- Investment managers and licensed financial professionals;
- Banks and due diligence providers;
These professionals operate independently, and EXO Global is not responsible for their advice, services, actions, or omissions.
8. Client Responsibilities
Clients agree to:
- Provide accurate and truthful information;
- Supply requested documentation promptly;
- Notify EXO Global of any material changes to their circumstances;
- Review documents before submission;
- Comply with all legal and regulatory requirements applicable to their application.
Failure to provide accurate or complete information may affect the outcome of an application.
9. Fees & Payments
Fees for consultations and professional services will be communicated before engagement. Unless otherwise agreed in writing:
- Fees are payable according to the agreed payment schedule;
- Government fees, legal fees, translation costs, investment costs, taxes, and third-party expenses are separate from EXO Global service fees;
- Fees paid for services already provided are generally non-refundable, except where required by applicable law.
Failure to provide accurate or complete information may affect the outcome of an application.
10. Intellectual Property
All content available on the EXO Global website, including but not limited to text, graphics, branding, logos, icons, website design, images, publications, guides, and downloadable materials, is owned by or licensed to EXO Global and is protected under applicable intellectual property laws. No content may be reproduced, distributed, modified, or commercially exploited without prior written permission.
11. Website Content
We make reasonable efforts to ensure the accuracy of information published on our website. However, we do not warrant that:
- All information is complete or current;
- The website will always be available;
- The website will be free from errors or interruptions;
- Programme information will remain unchanged.
Users should always verify important information with EXO Global before making decisions.
12. Limitation of Liability
To the fullest extent permitted by applicable law, EXO Global, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with your use of our website, services, consultations, or communications.
Without limiting the foregoing, EXO Global shall not be liable for:
- Decisions, delays, refusals, or actions of any government authority;
- The advice, services, acts, or omissions of independent third-party professionals;
- The performance or outcome of any investment or programme;
- Losses arising from inaccurate, incomplete, or untimely information provided by the client;
- Any interruption, error, or unavailability of the website.
Where liability cannot be excluded by law, EXO Global’s total aggregate liability arising out of or in connection with our services shall be limited to the amount of service fees actually paid by the client to EXO Global for the specific service giving rise to the claim. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information in accordance with the applicable data protection legislation, including the EU General Data Protection Regulation “GDPR”. The Privacy Policy is available on our website and forms part of these Terms.
14. Third-Party Links
Our website may contain links to third-party websites for your convenience. EXO Global does not control or endorse these websites and is not responsible for their content, availability, privacy practices, or services. Users access third-party websites at their own risk.
15. Force Majeure
EXO Global shall not be liable for delays or failure to perform its obligations where such delays result from events beyond our reasonable control, including but not limited to government actions, legislative changes, natural disasters, war or civil unrest, pandemics, technical failures, labour disputes, and internet or communication outages.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal obligations, or business operations. The updated version will become effective upon publication on this page, together with the revised Last Updated date. Continued use of our website or services after changes have been published constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Portugal, unless otherwise required by applicable law. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Portugal.
18. How to Contact Us & Complaints
If you have any questions regarding these Terms & Conditions, please contact us:
EMAIL ADDRESS
hello@exoglobal.com
PHONE LINE
+351 918 445 899
OFFICIAL WEBSITE
www.exoglobal.com
You also have the right to lodge a complaint with the supervisory authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD), www.cnpd.pt. We would, however, appreciate the opportunity to address your concerns before you approach the CNPD, so please contact us first.
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